01Scope
This policy covers information collected through the public Neolen website (neolen.com) and the Neolen research tool used by registered account holders.
Legal
Privacy Policy
Last updated 19 October 2026
Neolen is in active pre-launch development. This policy describes our current practices and will be finalized with legal counsel before commercial launch. Contact support@neolen.com with any questions.
02Information we collect
On the public website: information you voluntarily provide, such as name, email address, and organization, when you contact us or request access. On the research tool: account information (name, email), authentication data, research files you upload, data sources and integrations you connect, your research sessions, and usage data such as session activity, needed to operate the product.
03Information we do not collect on the public website
The public website does not use third-party advertising trackers. We may use privacy-respecting, aggregate analytics to understand which pages are useful, without building individual advertising profiles.
04How we use information
To respond to inquiries and research access requests, to operate and improve the research tool for registered users, to maintain security and audit logs, and to communicate important product or policy updates.
05Health information
The research tool is built for research on literature, clinical, and biological sources and on the files and data sources you choose to add. Please do not upload identifiable patient health information unless you are authorized to do so. Any processing of protected health information requires a separate written agreement with Neolen, which governs that processing.
06Data sharing
We do not sell personal information. We share information only with service providers who help us operate the platform (e.g. cloud infrastructure, email delivery), under confidentiality obligations, or where required by law.
07Data retention & security
We retain account and platform data for as long as an account is active, plus a reasonable period thereafter for legal and operational purposes. We apply role-based access control, encryption in transit, and audit logging.
08Your choices
You may request access to, correction of, or deletion of your personal information by contacting us. Registered users can manage most account information directly within the research tool.
09Grievance officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023, grievances regarding this policy or your personal data can be directed to our grievance contact at support@neolen.com or +91 76785 11552. We aim to acknowledge grievances within 24 hours and resolve them within 15 days.
10Changes to this policy
We will update this page as our products and data practices evolve, particularly as we open access to our model and research tool, and will note the effective date of material changes above.
11Contact
Questions about this policy can be sent to support@neolen.com or +91 76785 11552. Registered office: Neolen Services Private Limited (CIN: U72900UP2021PTC156376), Keshav Market, Rajaram Ki Bagiya, Shamshabad Road, Agra, Uttar Pradesh, India - 282001.