Terms of Service
Last updated 14 August 2026
Neolen is in active pre-launch development. These terms will be finalized with legal counsel before commercial launch. Design partner and pilot engagements are additionally governed by a separate signed agreement, which takes precedence over this page.
1. Acceptance of terms
By accessing the Neolen website or platform, you agree to these Terms of Service. If you are using the platform on behalf of an organization, you represent that you have authority to bind that organization.
2. Not medical advice
Neolen generates ranked, explainable research hypotheses and, where deployed, retrospective real-world evidence signals. Nothing produced by the platform constitutes medical advice, a diagnosis, or a treatment recommendation, and it must not be used as a substitute for professional medical judgment or for regulated clinical decision-making. Outputs are hypothesis-supporting signal, not proof of efficacy.
3. Human review required
Neolen is designed to rank and explain candidate hypotheses; a qualified human researcher, clinician, or institutional review process must evaluate any output before it informs a research program, investment decision, or patient-facing action.
4. Acceptable use
You agree not to use the platform to violate applicable law, to re-identify de-identified data, to circumvent access controls, or to use outputs to make representations of clinical efficacy or regulatory approval that have not been established through appropriate trials and review.
5. Data source licensing
Underlying public data sources may carry their own license terms, including restrictions on commercial use for certain databases. Access to platform outputs derived from such sources is subject to those upstream terms in addition to these Terms of Service.
6. Intellectual property
Neolen retains all rights in the platform, its models, and its knowledge graph. You retain rights in data and files you upload, subject to the license you grant us to process that data solely to provide the service to you.
7. Evidence Engine deployments
Where the Evidence Engine is deployed into a customer's environment, use of protected health information is governed by a separate written agreement (including a Business Associate Agreement where applicable), which controls in the event of any conflict with these terms.
8. Disclaimers & limitation of liability
The platform and its outputs are provided on an 'as is' basis during this development phase, without warranties of any kind. To the maximum extent permitted by law, Neolen is not liable for decisions made based on platform outputs.
9. Governing law & jurisdiction
These terms are governed by the laws of India. Subject to the dispute resolution provisions of any separate signed agreement, the courts at Agra, Uttar Pradesh shall have exclusive jurisdiction over any dispute arising out of or relating to these terms.
10. Changes to these terms
We may update these terms as the product evolves. Material changes will be reflected by an updated effective date above.
11. Contact
Questions about these terms can be sent to support@neolen.com or +91 76785 11552. Registered office: Neolen Services Private Limited (CIN: U72900UP2021PTC156376), Keshav Market, Rajaram Ki Bagiya, Shamshabad Road, Agra, Uttar Pradesh, India - 282001.